Dispatcher - Infiniti

Overview

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. Holman Infiniti has an outstanding opportunity for a Dispatcher to join their team and the Holman Family.

• Assign repair orders to technicians based on their skill levels and areas of expertise while considering business needs and prioritization of tasks; ensure that each repair is handled by the most qualified technician.
• Ensure that all completed documentation complies with regulatory and company standards, including verifying that all necessary information is recorded accurately and completely.
• Ensure that the work is booked to the appropriate lines within two days; verify that parts and labor are accounted for correctly in repair orders.
• Maintain a dispatch log that tracks the assignment of repair orders, technicians' workload, and the progress of repairs to help in manage workflow and identify potential bottlenecks.
• Maintain a log of repeat repairs to identify any recurring issues and take appropriate action to prevent them in the future.
• Keep open lines of communication between service advisors, technicians, and the parts department ensuring that everyone is aware of the current status of repairs and any potential issues.
• Once repairs are completed, close out the repair orders, ensuring that all work is accurately recorded, and the customer is billed correctly.
• Identify areas of improvement in the dispatch process and implementing strategies to enhance efficiency, customer satisfaction, and overall performance.
• Adhering to dealership policies, procedures, and regulatory requirements related to vehicle service and customer service.
• Perform all other duties and special projects as assigned

• High School Diploma or equivalent
• Working knowledge of automotive software solutions, including proficiency in CDK and/or my Kaarma systems
• Additional education, certifications, or related-experience is generally preferred; including ASE certification, OEM certification, associate’s degree in auto maintenance and repair, etc.

• Knowledge of vehicle/engine repairs
• Prior experience in dispatching or coordinating work schedules in an automotive repair or similar environment preferred but not required
• Ability to diagnose and repair vehicles and follow safety instructions and directions

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location,…