Program Manager

The Program

At Taproot Community Support Services, we’re a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 700‑plus employee‑owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

The Maple Ridge Resource program provides culturally‑based programming, support and safe, home‑based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource is a staffed 24‑hour resource providing a long‑term therapeutic placement for 1 child or youth. The resource supports children or youth who have experienced trauma, are addressing adverse childhood experiences and/or overcoming other adversities.

The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains, such as education, mental health, physical health, recreation and life skills.

The program manager provides operational and administrative direction for the development, implementation and day‑to‑day management of the program in this CARF‑accredited agency. This position provides leadership in the delivery of person‑served care with a focus on individualization and integration of services. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager participates in agency decision making and is the primary liaison with the contracting body.

This position is responsible for overseeing staff members as well as a Program Coordinator.

• One (1) permanent, full‑time position available, working 40 hours per week.
• Taproot is open to considering fewer hours per week for a qualified candidate.
• Monday through Friday 08:00‑16:00; hours may vary to meet the needs of the program.
• Requires the full ability to perform on‑call duties, which may include weekends, statutory holidays and evenings.

• Participate in long‑term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
• Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
• Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

• Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
• Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity.
• Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
• Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
• Responsible for…