Insurance Sales and Customer Service Representative

Overview

Nabozny & Associates, Inc. is an American Family Insurance agency based in Maple Grove, Minnesota. With more than 90 years of history providing trusted insurance services, our organization is built on strong relationships and a commitment to doing what’s right for our customers. We focus on delivering exceptional care while helping individuals and families protect what matters most. Integrity, ethical practices, and treating policyholders like family are at the center of everything we do.

Our reputation and long-standing customer relationships reflect our dedication to fairness, helpful service, and operating with the highest standards.

Position overview:

We are looking for a motivated Insurance Sales & Customer Service Representative who enjoys working with customers and identifying the right coverage solutions for their needs. This role includes a combination of new business development and ongoing service for existing customers. Licensed candidates are preferred, but we are open to training the right person and will cover licensing costs if needed.

Salary: $55,000 – $75,000 per year (based on experience, licensing, and performance).

• Build relationships with new and existing customers to understand their insurance needs
• Provide guidance on coverage options including auto, home, life, and other protection products
• Assist customers with policy updates, questions, and service requests
• Follow up on leads, referrals, and opportunities to grow the agency’s customer base
• Conduct coverage reviews and identify opportunities to better protect customers
• Maintain accurate documentation and follow agency processes
• Work closely with the team to deliver a positive customer experience

• Insurance license preferred (Property & Casualty and/or Life)
• Candidates without a license are welcome to apply; licensing costs will be covered for the right hire
• Sales, customer service, or relationship-focused experience is helpful
• Strong communication and problem-solving skills
• Organized and comfortable managing multiple tasks
• Positive attitude and a genuine desire to help customers

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development