Guest Experience Lead | Shoppes at Arbor Lakes

Guest Experience Lead | Shoppes at Arbor Lakes

Position at lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in.

We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people.

The Guest Experience Lead ensures all guests receive a quality in‑store experience. They oversee or provide technical product education, articulate the value of our product and brand, drive store performance on the floor through guest experience, and help the team achieve daily sales or unit targets. The Lead contributes to performance evaluations, hiring decisions, and acts as Supervisor on Duty.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.

• Work schedule varies based on store needs: mornings, afternoons, evenings, weekends, and holidays.
• During peak time frames, schedule may include early mornings or late nights/overnights.

• 1 year of retail or customer experience experience.
• Some experience in leading, mentoring, or delegating with others.

• High school diploma/GED or higher.
• 1 year of retail/sales leadership experience.
• Food safety or liquor service certification for experiential stores.

• Creates/supports an inclusive environment that values and celebrates differences.
• Behaves in an honest, fair, and ethical manner.
• Actively creates an inclusive, high‑caliber experience for every guest through team members.
• Is able and desires to lead and inspire others, motivate, empower, develop, and direct people.
• Works productively with and supports others to achieve common goals, seeks connections, partnerships, and diverse perspectives.
• Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Navigates uncertainty and ambiguity, adapts in a fast‑paced environment, and recovers quickly from setbacks.
• Conveys information effectively and understands information shared while interacting with others.

• Work involves moving through the store with bright lights and loud music.
• Work is performed as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
• Work may occasionally involve moving boxes weighing up to 30 lb.
• For experiential stores with food/beverage service, work may involve using industrial kitchen equipment and exposure to heat.

Base pay: $22.50 – $25.89 per hour;
Target bonus: $2.00 per hour;
Total target base pay: $24.50 – $27.89 per hour.

Benefits include extended health and dental, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parenthood top‑up, extensive development courses, mentorship programs, and leadership series.

Brooklyn Park, MN – $50,000 – $67,500

Andover, MN – $45,000 – $70,000

St. Paul, MN – $90,000 – $100,000