Personal Insurance - Associate Client Advocate

Personal Insurance - Associate Client Advocate

9325 Upland Lane North, Suite 340, Maple Grove, MN 55369

Come join our team!

EPIC Insurance Brokers & Consultants is growing and seeks team players who share our values and are eager to contribute to a collaborative, client-focused culture.

JOB OVERVIEW:

Join our Premier Personal Lines Insurance team in a junior-level, non-sales role focused on service and support. This position builds personal insurance expertise, strong customer service skills, and supports our clients through administrative tasks in an in-office setting.

LOCATION: In-Office - Richfield, MN. The office location is most likely in Richfield, or nearby in St. Louis Park, Edina or Minnetonka.

WHAT WE’RE LOOKING FOR:

• Preferred but not required:
  Personal lines insurance experience.
• Strong written and verbal communication skills.
• Positive and outgoing disposition; enjoys teamwork but can work independently.
• Excellent customer service mindset and a service-oriented approach.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

• Perform administrative functions in support of the service team, including data entry, accessing carrier websites, processing changes, verifying renewal policies, and communicating with third-party vendors.
• Follow protocol for taking calls in department phone queues.
• Develop working knowledge of carrier websites to obtain accurate and timely information for clients and third parties.
• Comply with internal procedures and meet service performance and quality standards.
• Work as a team and share insurance knowledge openly.
• Own issues until resolution is achieved.
• Seek insurance knowledge through training and education.
• Complete additional projects as assigned by a supervisor or manager.

WHAT YOU’LL BRING:

Skill &

Qualifications:

• Excellent organizational and time management skills.
• Diplomacy skills and the ability to resolve issues.
• Independent user of technology.

Educational Requirement:

• College degree or experience equivalent preferred.
• Property & Casualty Insurance License is required to perform this role; if not licensed, willingness to obtain it if hired.

Technology:

• Proficient in Microsoft Excel, Word and Outlook.

COMPENSATION:

The national average hourly rate for this role is $26.00 - $31.00 base pay, exclusive of bonuses or benefits. Final base pay will reflect experience, skills, training, certifications, and education, and will consider internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide and is continuing to grow. We offer generous benefits and opportunities for professional development and advancement.

• Paid time off and holidays, with PTO and leave options for salaried and hourly employees.
• Employee referral bonuses and recognition programs.
• Benefits including health, dental, vision, 401(k) matching, wellness programs, and more.
• Employee Resource Groups and diverse, inclusive culture.

EPIC embraces diversity in all forms and is committed to fostering a work environment where every colleague feels welcomed, valued, respected, and heard.

Public disclosure and compliance notes:
Massachusetts law and consent statements may apply where required; this posting includes standard EEO and compliance language where applicable.

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