Technology Support Specialist

• Closing Date:
  03/13/2026

Zumbrota - Mazeppa Public Schools
Technology Support Specialist

Department: Technology

Status: 40 hours per week | 12-month position

Summer

Schedule:

Additional flexibility available

Bargaining Unit: Non-Licensed Agreement

Salary Range: $25 - $35 per hour (based on experience)

The district offers a competitive benefits package including:

• 403(b) retirement plan with employer matching contributions
• Employer-paid life insurance
• District contributions toward medical/dental insurance premiums
• Accrued sick leave and vacation time
• Paid holidays in accordance with the district calendar

FLSA Status: Non-Exempt

Reports To: Superintendent and Building Principals

The Technology Assistant serves as a primary point of contact for staff and students seeking technical support across Zumbrota-Mazeppa Public Schools. This position provides front-line technology assistance, supports district systems and devices, and ensures reliable, responsive service that enhances teaching, learning, and daily operations. The Technology Assistant plays a key role in delivering equitable, efficient, and customer-centered support across all district buildings.

• High School Diploma required; relevant technology certifications and training preferred
• Minimum of three (3) years of relevant experience supporting students, staff, and families in a technology environment
• Working knowledge of Google Workspace for Education
• Working knowledge of Apple device management and troubleshooting
• Working knowledge of Microsoft Intune and device management platforms
• Strong troubleshooting skills in hardware, software, and network-based systems
• Excellent written and verbal communication skills
• Provide outstanding customer service as a representative of the ZM Technology Department
• Serve as key technical support staff for assigned building sites
• Respond to service requests, emails, and help desk tickets in a timely and professional manner
• Provide in-person, virtual, and phone-based support
• Ensure equitable and consistent support across all district buildings
• Provide technical assistance for LMS, SIS, communication platforms, instructional tools, and district meetings/events
• Assist with device deployment, setup, imaging, and inventory management
• Perform equipment maintenance, repair, and configuration
• Maintain accurate technology inventory records
• Assist with technology projects, system upgrades, cybersecurity, and data protection practices
• Some evening or weekend hours may be required on an irregular basis
• Perform other duties as assigned by administration

• Strong customer-service orientation
• Self-motivated, dependable, and organized
• Ability to work independently and prioritize multiple tasks
• Creative thinker and solution-oriented problem solver
• Strong interpersonal communication skills in professional settings
• Commitment to ongoing learning and professional growth
• Ability to maintain strict confidentiality of sensitive information

Duties are performed primarily in a typical school setting with minimal environmental hazards. Occasional exposure to physical demands associated with technology setup and maintenance may occur.

• Standing: 66 - 100%
• Walking: 1 - 33%
• Use of Hands: 66 - 100%
• Reaching with Hands/Arms: 34 - 66%
• Stooping/Kneeling/Crouching: 1 - 33%
• Talking/Hearing: 34 - 66%
• Lifting up to 10 lbs: 34 - 66%
• Lifting up to 50 lbs: 1 - 33%

This job description is not intended to be all-inclusive. The employee may perform other reasonably related duties as assigned by the immediate supervisor or district administration. Zumbrota-Mazeppa Public Schools reserves the right to revise or change job duties and responsibilities as operational needs arise. This job description does not constitute a written or implied contract of employment.