Sr. Manager, Employee Relations - North America

Sr. Manager, Employee Relations - North America

Onsite Location(s):
Maple Grove, MN, US, 55311

Additional Location(s): US-MN-Maple Grove; US-MA-Marlborough; US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific (BSC) believes that to grow our business, we must grow our people. We are seeking a Sr. Manager, Employee Relations – North America to lead a team of HR professionals in employee relations, policy interpretation, workplace investigations, and complex HR issues across the United States, Canada, and Puerto Rico. This strategic role focuses on continuous improvement, team effectiveness, and enhancing employee experience, partnering with HR leadership to scale and implement solutions aligned with business goals.

The position reports to the Global Director of Employee Relations and collaborates with global HR teams to deliver consistent, scalable services across the region.

• Lead and develop the North America Employee Relations (ER) team.
• Provide coaching and training in conflict resolution, performance management, and policy interpretation.
• Build a collaborative, high-performing, and inclusive team culture.
• Allocate resources aligned with global ER priorities and organizational goals.

• Serve as the ER expert for complex investigations and policy interpretation across the US, Canada, and Puerto Rico.
• Ensure fair and consistent resolution of sensitive employee matters.
• Guide managers and employees on workplace issues and compliance.
• Develop, maintain, and advise on HR policies aligned with global and local standards.
• Assess and mitigate risk in employee‑related matters.
• Partner with Legal, HRBPs, People Services, Global Compliance, and Global Security to resolve escalated issues.
• Align team priorities with HR community and employee needs; act as an escalation point.
• Provide guidance on root‑cause analysis and intervention planning.
• Support adoption of the Global ER support model; collaborate with HR Operations and global teams to enhance technology and service delivery.
• Influence leaders to drive consistent employee experience and promote new ways of working.
• Identify improvements to services, processes, policies, and procedures using data and stakeholder feedback.
• Lead and support continuous improvement initiatives across HR service delivery, COEs, and HRBPs.
• Optimize core HR processes and foster a culture of continuous improvement.
• Support change management efforts to strengthen adoption of the HR operating model.
• Enhance overall employee experience and operational effectiveness.
• Consulting: Influences customer decisions and sets strategic direction within area of expertise.
• Customer Experience Management: Develops strong customer relationships and drives improved outcomes and processes.
• Delivery Excellence: Understands customer needs and coaches teams to apply correct solutions.
• Operational & Process Excellence: Applies end‑to‑end process thinking and drives improvements to existing processes.
• Solution Design: Uses innovative, iterative approaches to identify needs, solve complex problems, and design effective solutions.

• Bachelor’s degree plus 8+ years of progressive HR experience in a people‑leader role with a focus on employee relations, full-cycle investigations, performance management, and compliance in highly matrixed, multi‑country or global organizations. Equivalent combination of education and experience will be considered. Advanced degree preferred.
• 5+ years of experience managing and conducting full‑cycle, complex internal investigations across multiple countries.
• Experience leading teams with demonstrated ability to influence and drive performance.
• Strong…