Application Administrator II, IT

Overview

At North Memorial Health, you’re part of an inclusive health team rooted in our values:
Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which supports each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics including 13 primary, 6 specialty, 4 urgent care/urgency centers and emergency care offerings across five counties. Robbinsdale Hospital (est. 1954) is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years and a Level II pediatric trauma center.

Maple Grove Hospital (est. 2009) is a 134-bed facility recognized for Women and Children Care with a Level III NICU and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals list and the 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and we embrace the unique contributions and experiences of each person. We strive to ensure that everyone feels like a valuable part of our community, with initiatives that reinforce DE&I to promote a workforce that enables authenticity. We acknowledge and celebrate the diverse traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome.

Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. It acts as a liaison with designated department super users, application vendors, educators, and support staff regarding upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise and may be cross-trained on related applications. Application focus areas include: patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications.

This position functions as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with IT Resource Educators and with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Security:
Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services, is expected. Works closely with application and infrastructure staff to support IT security policy and procedures.

Revenue Integrity:
Additional duties in Revenue Integrity focus on payer reimbursement and payer contracts. The Administrator will be involved in the payer reimbursement workflow process by addressing incident and problem management, service request management, and change control management. The Administrator also translates payer contract terms and requirements to system specifications while evaluating current system capabilities. This position reports to the Manager of Revenue Integrity.

Requirements

Education

Required…