Enhanced Care Management; ECM Lead Care Manager - San Joaquin

Overview

Enhanced Care Management (ECM) Lead Care Manager - San Joaquin County. Base pay range: $27.00/hr - $30.00/hr at Pacific Health Group, ECM programs focus on addressing social determinants of health and providing community-based services that meet individuals’ needs. As a Lead Case Manager, you’ll guide members at every step, arranging services and building authentic, trusting relationships.

• Frequent in-person visits to members: conduct on-site assessments in homes, shelters, or community centers; establish trust; address concerns promptly.
• Comprehensive care coordination: schedule doctor appointments, organize follow-up care, link to social services, and ensure full continuum of support (including home health, transportation, meals, etc.).
• Case management with a heart: empathetic assessments; maintain close contact via phone, video, and in-person visits; address barriers and celebrate milestones.
• Resource management: identify and coordinate local resources (housing assistance, job training, childcare) to support overall wellbeing.
• Patient advocacy: push for timely treatments, insurance authorizations, and fair access; manage appeals when needed.
• Communication: serve as central point of contact among members, families, healthcare teams, and community organizations; coordinate care conferences as needed.
• Documentation: maintain detailed records of assessments, care plans, and progress notes; ensure transparency and accountability.
• Continuous improvement: use data and observations to refine care strategies and ECM program effectiveness.
• Regulatory compliance: stay current with Medi-Cal, CalAIM, and related regulations; ensure practices meet standards.
• Professional development: participate in trainings to enhance cultural competence, motivational interviewing, and crisis intervention.
• Other duties: support team and share best practices to improve outcomes.

• Residency: must reside in San Joaquin County
• Experience:
  
  3-5 years in case management, social services, or healthcare
• Expertise: familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
• Healthcare insight: understanding of healthcare systems and local resources
• Interpersonal skills: strong communication, empathy, and cultural competence
• Organizational ability: time management and attention to detail
• Technical proficiency: experience with case management software
• Successful completion of a pre-screen assessment required
• Driver’s license: valid California Driver's License (Class
  
  C), access to a personal vehicle, and current liability insurance; pass Motor Vehicle Report (MVR) background check

• Job Type: Full-time
• Pay: $27.00 - $30.00 per hour
• Expected hours: 40 per week
• 8-Hour Shift, Monday to Friday, 8:30am PST - 5:00pm PST

Work Location:

Hybrid remote in San Joaquin, CA 95207; on the road as needed.

• Competitive salary and benefits package
• 401(k), dental, vision, health, and life insurance
• Flexible schedule, paid time off, and employee assistance program
• Professional development opportunities
• Meaningful work impacting vulnerable community members
• Supportive team environment

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age, marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking.

We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Pre-Employment Requirements Employment is contingent upon the successful completion of a background check.