Digital Services Manager

Digital Service Manager - Interim role until March 2026

Mansfield

Full Time Contract - March 2026

Turner Fox are recruiting for an experienced Interim Digital Service Manager to join a forward‑thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit!

Assist with developing, managing and scheduling Changes with the business and technical teams.

Programming Requests for changes from the business in ITSM tool.

Developing, documenting and updating processes and procedures.

Helping to develop and populate our Service Catalogue.

Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first‑time fix rates.

Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems.

• Strong Digital Service Management experience
• Degree in IT / Business or suitably qualified by experience
• Great communicator with solid problem‑solving skills
• Understanding of software development / testing (Scrum)
• Experience managing Contracts & SLAs
• Knowledge of TOPdesk, JIRA or similar tools
• ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage)
• PRINCE2 or project experience
• Public sector experience would be an advantage

Must be available on an interim basis.

If you're ready for your next step and want to join a supportive, proactive team, apply now!

Keywords for this role :
Digital Service Manager, Digital Services Manager, Digital Service Owner, Service Manager, IT Service Manager, IT Services Manager, Service Delivery Manager, Digital Delivery Manager, Service Operations Manager, IT Operations Manager