Business Account Manager

Location: Mansfield (with UK travel)
Salary: Competitive base + OTE
Type: Full-time, Permanent
Work Arrangement: Office-based with travel to client sites

At NAPIT, we provide a comprehensive suite of certification, inspection, and compliance services that support contractors across the electrical, heating, plumbing, ventilation, and building-fabric sectors. Our goal is to deliver end-to-end assurance for homeowners, businesses, and industry professionals. From supporting members with technical guidance and training, through to providing robust certification schemes and ongoing compliance oversight, we help ensure work is carried out safely, competently, and to the highest industry standards.

Reporting to the Head of Commercial, the Business Account Manager will take ownership of key corporate accounts, developing strong client relationships while driving revenue and service adoption across the organisation’s portfolio.

This is a strategic, client-facing position suited to a commercially minded professional who enjoys building long‑term partnerships, identifying opportunities, and delivering measurable commercial impact through collaboration with internal teams.

• Act as the primary point of contact for a portfolio of key corporate clients, building strong and lasting relationships.
• Identify opportunities to upsell and cross-sell services such as scheme memberships, training, technical products, and software solutions.
• Develop and execute strategic account plans to support revenue growth, client retention, and satisfaction.
• Lead commercial discussions, negotiate terms, and close deals that support sustainable and profitable growth.
• Provide structured market intelligence and client feedback to help shape product and service development.
• Maintain accurate CRM data, sales reporting, and forecasting.
• Identify relevant tender opportunities and support bid preparation and submissions where required.
• Proven B2B experience in certification, membership, compliance, technical services, or a related environment is strongly preferred.
• Demonstrated success in managing and growing key or strategic accounts, with strong commercial acumen and negotiation skills.
• Competent user of CRM systems and Microsoft Office (Outlook, Word, Excel, PowerPoint), with excellent organisation and planning abilities.
• Experience in tender preparation and successful bid submissions is advantageous.
• Willingness to travel extensively across the UK to meet clients as required.

• Proven B2B experience in certification, membership, compliance, technical services, or a related environment is strongly preferred.
• Demonstrated success in managing and growing key or strategic accounts, with strong commercial acumen and negotiation skills.
• Competent user of CRM systems and Microsoft Office (Outlook, Word, Excel, PowerPoint), with excellent organisation and planning abilities.
• Experience in tender preparation and successful bid submissions is advantageous.
• Willingness to travel extensively across the UK to meet clients as required.

You will be joining a well‑established yet rapidly expanding UK organisation with a strong technical reputation and an inclusive, collaborative culture. The organisation offers a competitive base salary, attractive OTE, company car, laptop, phone, and the opportunity to play a key role in shaping the commercial growth of a leading industry player.

If you’re interested in this opportunity, please submit your CV along with a brief cover letter outlining your account management experience and why you believe you’d be a strong fit for this role.

Phenna Group is an Equal Opportunities Employer