Regional Registration Manager

Position Summary

In the role, the Regional Registration Manager will work under the direction of the Registration Director in providing monitoring and education to our registration team. The selected candidate will be responsible for coordinating and training employees for several of our freestanding ER facilities.

• Monitor and assess the patient registration process for accuracy and completeness.
• Guidance of registration staff related to registration process, orientation of new employees, monitoring of Quality Assurance aspects of the registration process and audits of patient charts.
• Responsible for the development and delivery of the registration education of the registration process.
• Ensure the registration process offers the highest level of quality for patients.
• Provide direction to registration employees on payment and collection activities.
• Develop relationship with software vendors to ensure appropriate utilization of software functionality.
• Other duties and functions related to registration manager role.
• Development of department goals and objectives related the vision and mission of the organization.
• Problem-solve when issues arise related to the registration process, collection activities and audit reporting.
• Ensure supervisor is informed of the status of the registration process and collections as it relates to the Surepoint ER facilities assigned.
• Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; adjusting plans.
• Placement and follow up, if necessary, of IT requests.
• Participate in on-call rotation.
• Must be willing to travel regularly to assigned facilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Regional Registration Manager should possess the following qualities:

• Attention to detail
• Extremely organized
• Calm under pressure
• Pleasant temperament and positive attitude
• Strong computer skills, notably strong oral and written communication skills to effectively work with patients, staff, nurse managers, corporate personnel and vendors
• Medical terminology requested but not mandatory
• Email availability on weekends/nights
• Ability to analyze and evaluate the registration process and recommend changes or improvements as needed
• Commitment to providing ongoing education and orientation to the registration staff
• Minimum of three years’ experience in health care registration processes
• Preferred supervisory experience

40 hours a week with availability on an as needed basis on nights and weekends.

3 years experience in like position. Must have excellent Microsoft office skills.

Current Driver’s License.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.