Dimensional Account Manager

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow.

From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

Full-time position | Standard business hours (Mon–Fri, 8am–5pm). Flexibility and occasional on-call availability required due to the 24/7 nature of logistics.

• Serve as the primary point of contact for customers. Build, maintain, and grow strong relationships by delivering exceptional service and proactively addressing concerns.
• Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues.
• Prepare customer quotes, negotiate competitive rates, and manage bids on spot boards to maintain profitability and service standards.
• Identify opportunities to grow revenue, margin, and load volume within existing accounts while supporting new business development and onboarding efforts.
• Collaborate with internal teams to resolve shipping delays, carrier issues, or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.

• College degree in Business, Logistics, Supply Chain, or related field is beneficial but not required.

• 2+ years in a similar account management or logistics role recommended
• Previous experience in logistics, freight brokerage, or customer service preferred
• Proficiency in logistics platforms such as McLeod, Mercury Gate, E2open
• Familiarity with Transportation Management Systems (TMS) and supply chain operations
• Proficient with Microsoft Office, Excel, and Power BI

• Strong communication skills, both written and verbal
• Analytical and problem-solving mindset
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented and results-driven
• Collaborative team player with a flexible attitude

• Office setting with a fast-paced, high-activity environment
• Occasional travel for customer site visits or strategic meetings
• Standard 40-hour workweek with potential for extended hours during peak time

• Salary 55K-65K
• Opportunities for advancement within a growing logistics organization
• Accrue up to five days PTO in first year. Two weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.