General Manager

At Westbrook Country Club, we’re more than a workplace—we’re part of a legacy. Nestled in beautiful Mansfield, Ohio, Westbrook features a championship 18-hole golf course originally designed by the legendary Donald Ross and meticulously maintained for over a century, earning its reputation as “a diamond in the rough.”

Here, our members enjoy a welcoming, family-friendly atmosphere paired with world-class course conditions and a warm community spirit. From the undulating bent-grass fairways and strategic greens to premier practice facilities, every day brings opportunities to support players of all skill levels and help create unforgettable experiences on and off the course.

If you’re passionate about golf and hospitality, thrive in a team-oriented environment, and want to be part of a club that values excellence and genuine service, Westbrook Country Club is the place to tee off your next career chapter.

The General Manager directs and oversees all aspects of club or facility including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum guest satisfaction and financial performance.

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources procedures and policies are followed by management staff.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Coordinates marketing programs to promote the facility’s services to potential customers.
• Ensures the highest standards for food and beverage service on property.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to:
  Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

• Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

• Occasionally works in outdoor weather conditions. Noise level is moderate.

• Class A member of PGA/LPGA member

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

For more information about the Troon Experience, please visit

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.