Caregiver Service Specialist

Join to apply for the Caregiver Service Specialist role at Help at Home

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and meaningful moments that transform lives.

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements, as well as ongoing caregiver roster management.

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life
• We offer weekly pay between $22.00-$24.00 per hour

• Caregiver roster management – maintain preferences, desired hours, and ensure information is accurate and up to date in all systems
• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service
• Ensures ongoing caregiver compliance according to state requirements, including in‑service trainings, additional background checks, etc.
• Proactively reaches out to new caregivers to welcome and support them
• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities
• Reviews caregiver satisfaction surveys and takes action where needed
• Appropriately handles caregiver questions and issues
• Performs other related duties as assigned
• This description reflects assignment of essential functions; management may assign or reassign duties and responsibilities to this job at any time that are not listed above

• Excellent organizational skills; ability to multitask and manage multiple responsibilities
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
• Strong problem‑solving skills; ability to deal with conflict in a professional manner
• Basic computer literacy and typing skills
• Demonstrate compassion, responsibility, and a cheerful attitude

• At least 18 years of age
• High school graduate or GED required
• One (1) to two (2) years of customer service or related experience
• Other requirements pursuant to state or local rules as applicable

• Trains other associates
• Directs work of other associates

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
• Ability to communicate effectively and clearly with others to exchange information

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.