Desktop Support Specialist
Job in
Mansfield, Bristol County, Massachusetts, 02048, USA
Listed on 2026-01-19
Listing for:
eTeam
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
What You’ll DoThe listed skills are not mandatory, as many can be learned during training. However, the more skills you bring, the easier the role will be to perform.
- Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
- Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
- Log and track issues in Service Now
- Troubleshoot Zebra scanners and printers
- Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
- Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
- Provide VIP/executive support and exceptional customer service
- 5–7 years of IT support experience
- Strong skills in hardware/software troubleshooting with OEMs
- Experience with Zebra printers/scanners, Nexthink, and remote tools (Log Me In )
- Knowledge of SCCM, Citrix, and workspace management platforms
- Certifications like CompTIA A+, Client
P/Client
SE, or OEM certs are a plus, not mandatory - Professional communication, punctuality, and customer-focused mindset
- Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
- Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
- Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
- Deliver priority services for executive and VIP users
- Maintain accurate documentation in Service Now and contribute to reporting requirements
- Perform IMAC (Install, Move, Add, Change) and break‑fix activities
- Carry out preventative maintenance and follow SME instructions for infrastructure support
- Ensure exceptional customer service and professional communication across organizational levels
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