Geek Squad Agent; Retail Store

Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge, and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services, and partner with other agents as needed on more complex repairs.

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, and taking detailed notes to provide accurate time estimates for next steps
• Help customers set up new devices and advise on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights, and weekends

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast‑paced industry

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online, and in customers’ homes.

Minimum of 5 days from the posting date.

Best Buy is an equal opportunity employer.