Store Support, Customer Service Rep
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Join to apply for the Store Support role at The Home Depot
This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$15.50/hr - $17.50/hr
Job Description Position PurposeAssociates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.
Individuals in these positions must work cooperatively with other Associates, vendors, and carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
- Assist in non-sales functions to support store operations and customer satisfaction
- Provide order fulfillment assistance and help customers with product status
- Direct customers to store departments or merchandise
- Interact with customers and vendors as needed
- Assist with cash handling and program compliance as required
- Collaborate with associates, vendors, and carriers
- Maintain attention to detail and strong time management
- Operate with integrity and respond to operational concerns
- Support store-specific business objectives and key operational responsibilities
- Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative
Seniority level:
Not Applicable
Employment type:
Full-time
Industries:
Consumer Services
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