Technical Product Specialist

Introduction

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers’ expectations and to provide doors that offer safety and protection to our customers’ most important assets…people, products, capital investments and processes.

Door Engineering, a division of Senneca Holdings, is a leading manufacturer of industrial door systems for aviation, emergency response, military, and other industries. We are searching for an experienced Technical Product Specialist to be onsite at our Mankato, MN facility. This role will be responsible for assisting customers with technical questions, troubleshooting, warranty claims and sales of parts and service.

“If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join “One Team Senneca Holdings”.

• Medical
• Dental
• Vision
• 401k with company match
• 3 weeks PTO
• 9 paid holidays in 2022
• Career development and tuition assistance
• Diverse, inclusive, and welcoming culture

• Provide responses to parts/service, warranty, and technical assistance requests both promptly and accurately with complete information
• Generate parts quotations and process customer orders
• Resolve product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem
• Identify the most efficient solution to solve the problem
• Expedite corrections or adjustments personally or ensuring ownership is passed to best person to address
• Follow up to ensure resolution complete and internal and/or external customer is satisfied
• Review and process warranty claims and returned parts

• Minimum of 2 years of experience in technical support related field
• Experience working with contractors or customers troubleshooting problems and identifying solutions
• Strong communication skills (verbal and written)
• Excellent problem-solving and technical skills
• Able to work with a variety of personalities and maintain composure under stressful conditions
• Able to effectively locate, communicate, and document information
• Computer
  
  Skills:
  
  Proficient Typing Skills, Word, Outlook, Excel
• Able to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programs
• Available to travel to customer job site preferred (5% to 15%)

• Associates degree in an engineering or technical field
• Electrical control problem solving skills
• Available to travel to customer job site preferred (5% to 15%)