Customer Service Representative

Customer Service Representative at Baseline Fitness

Reports to:

Club Manager

Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner.
  • Take information calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on Linked In:
Planet Fitness - PF Baseline Fitness

At Planet Fitness, we’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. We offer many opportunities across more than 2,000 locations worldwide.

To find your perfect fit, search for a club opportunity near you.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ; PFHQ neither dictates labor or employment matters for franchisees or employees.