Club Manager

Club Manager

Location:

Com For Care  Home Care, Raleigh, NC

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Job Summary:

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide a great customer service experience at all times.
• Participate in all front desk tasks including greeting and welcoming members, gym tours, and handling member service issues or questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help team members meet company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listen actively, empathize, and work with others to solve problems.
• Recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations.
• Demonstrate diplomacy, tact, and skill in all interactions, using appropriate behavior and language.
• Maintain timely and effective communication with staff, supervisors, and other departments to increase productivity and prevent misunderstandings or disagreements.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their expectations.
• Listening: actively listen, empathize, and work collaboratively to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Program for Scholars
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.