Field Service Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include Telephony, Video/CATV/DBS, Internet, and high‑speed networks. This role exceeds customer expectations by delivering extraordinary customer service, identifying customer needs, and providing them with communications solutions.

You will also use and demonstrate TDS products, seeking sales opportunities while educating the customer. Products & services include Local Service, Central Office Services, Structured Cabling, MAC, Voice Mail, Audio and Video Conferencing, and Non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 45‑minute driving distance from the Plymouth, WI warehouse located at W4875 County Road U - Plymouth, WI 53073.

This position can be hired as either a Field Service Technician or Field Service Technician‑Network depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each posting for the minimum qualifications required for each role and submit an application for each level you are interested and qualified for.

• Assist with and perform on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and other TDS products & services for new and existing customers. Identify the location of defective cable using various test equipment and repair buried, aerial, underground, or customer cable. Locate cable and fiber in response to customer requests or construction needs.
  
  Pole climbing and operating construction equipment is required. Locate, identify, and mark company underground and buried facilities to prevent damage. Keep an orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet business needs, including obligations to customers.

• Upon hire, successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Must be available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Must successfully pass all components of the Safety Course curriculum upon hire.
• Maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• A+ certification and computer networking experience.
• Understanding of telecommunication products and services (Inside Wiring/Cable, Internet, Bonding & Grounding, Data & Computer Transmission Concepts, Fiber Optic Transmission, etc.).
• Practical knowledge of computer applications, including Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Ability to work independently with little or no…