Ecommerce Specialist

Towsleys is a forward-thinking promotional products company dedicated to delivering innovative brand solutions to businesses across various industries. By deeply understanding our clients, we immerse ourselves in their culture and values, enabling us to create tailored solutions that enhance their brand experience. Our team prides itself on creativity, adaptability, and excellence in providing top-notch promotional products. At Towsleys, we are committed to helping our clients achieve their goals through impactful and personalized branding strategies.

Have a passion for online ordering and an interest in learning the ins and outs of e‑commerce? Then this might be the ideal next step in your career!

The E-Commerce Specialist role is a fulltime in-house position, responsible for managing, maintaining, and optimizing client-facing e-commerce stores and digital ordering programs. This role supports branded company stores, uniform programs, and custom promotional product solutions by ensuring accurate product setup, smooth ordering experiences, and strong collaboration with internal teams and suppliers.

• Manage day-to-day of B2B e-commerce platforms used for company stores and client programs.
• Build, launch, and maintain branded client storefronts, including product setup, pricing, categories, permissions, and user access.
• Create and maintain product listings with accurate SKUs, pricing tiers, decoration methods, lead times, and compliance requirements.
• Coordinate closely with sales, account management, and production teams to support client programs and promotions.
• Accurately review customer orders in a timely fashion.
• Troubleshoot platform issues and Escalate technical challenges as needed.
• Promoting the store to the customer audience.
• Document processes and best practices for store builds and ongoing maintenance.
• Other duties as assigned.

• Build custom stores for nationally recognized brands.
• Family-owned, supportive environment where collaboration matters.
• Small team agility - your ideas are heard and implemented.
• Frequent cross-department interaction.
• Opportunities to learn beyond your job function.
• A culture that values teamwork and celebrates wins.

• 2+ years of experience in e-commerce, digital operations, or promotional products.
• Knowledge of website design and tools, user experience, and other e-commerce related technologies. Wordpress knowledge is a plus.
• High attention to detail and ability to manage multiple client programs simultaneously.
• Comfortable working cross-functionally with sales, customer service, suppliers, and production teams.
• Strong presentation skills, both in-person and remote.
• Technical competency
• Proficient using social media and search platforms;
  Google G Suite, Microsoft Office, and other common relevant tools and software.
• Superb time management and attention to detail.
• Multitask and be able to work in a fast-paced environment.

• Family-oriented, welcoming culture.
• Opportunities for professional growth.
• Fun team environment with regular events.
• Supportive leadership that values ideas.
• Creative, project-based work for recognizable brands.
• Long-term stability and career longevity.

We are growing and looking for an E-Commerce Specialist who's excited to help us elevate our digital storefronts and deliver top-tier experiences to our clients.