Complex Quality Manager

Position Title

Complex Quality Manager

$82,500- $110,000 PL 11

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Salaried Full-Time

This position will support Manitowoc, WI and Fond du Lac, WI

• Manage Quality Systems including Container Internal Auditing, Tracking Incidents & Credit System, Quality Management System by:
  • Training team members on each application
  • Serving as administrator of each application
  • Participate in auditing for CIA and managing processing of customer complaints
  • Analyze data reports for each application for trends
  • Develop and implement corrective action plans to mitigate negative trends
• Manage the Product Safety platform locally including:
  • Responsibility for GFSI certification (via IFS Pac Secure or equivalent)
  • Ensuring compliance with food safety, customer, and regulatory requirements
  • Ensure training for employees and contractors on related product safety procedures
  • Lead 3rd party auditing by certifying body or customers
  • Ensure HACCP plans are reviewed & updated accordingly
  • Investigate and mitigate product safety complaints
  • Develop and implement corrective action plans for product safety deficiencies (either identified via 3rd party audits, complaints, or internal auditing)
• Lead problem solving and Root Cause Counter Measure (RCCM) initiatives, including development of small teams (when necessary), identification of root cause, development & implementation of corrective action plans, and tracking for sustainability
• Lead initiatives to drive improvement in quality by collaborating with other departments, promoting improvements in improving KPIs (including DPPM and Incident Rate) leading to improved customer satisfaction.
• Participate in new hire and refresher training to provide training on quality and product safety procedures
• Serve as a resource for our 80s customers through customer location visits and meetings to provide support for quality, including data collection and providing information on corrective action plans
• Participate in new item meetings and oversight of trial process

• 4 year degree (process engineering preferred), or equivalent experience within the corrugated industry
• 3+ years of experience in manufacturing (Lean Sigma training a plus)
• GFSI knowledge preferred
• Strong writing skills
• Action Oriented, Customer Focus, Drive for Results, Command Skills, Process Management, Building Effective Teams, Managing Through Systems, Problem Solving, and Business Acumen

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

Promotional opportunities within a global company

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP
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International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis,…