Patient Financial Counselor, Holy Family Memorial Hospital

PATIENT FINANCIAL COUNSELOR, HOLY FAMILY MEMORIAL HOSPITAL at Froedtert Health

Location:

United States, Wisconsin, Manitowoc – Froedtert Holy Family Memorial Health facility.

Job type:
Full‑time (FTE 1.00). Standard hours: 40 hours per week. Shift: 1st – Monday to Friday, 8:00 am to 4:30 pm. On‑site position.

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

• Assess eligibility and assist with applications for Badger Care, Medicaid, Marketplace plans, and Froedtert’s Financial Assistance Program.
• Provide cost estimates and prepayment information for upcoming services.
• Meet with patients in various settings—bedside, in‑office, or by phone—to address billing questions.
• Serve as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support.

• Minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work.
• Experience using Microsoft Word, Excel and other software programs is preferred.
• Experience using Epic in a healthcare environment is preferred.
• Experience in social work or case management is preferred.

• High school diploma or equivalent is required.
• Bachelor’s degree in social work, case management, healthcare administration, business administration, or a related field is preferred.

• State of Wisconsin and Federal Certified Application Counselor Designation is preferred.
• In lieu of the Certified Application Counselor Designation, a current Licensed Health Insurance Agent is preferred.

• Eligible for sign‑on bonus up to $1,000!
• Paid time off
• Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, and free workplace clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, discounts on gym memberships, travel and other work‑life benefits available

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.

• Entry level

• Full‑time

• Finance and Sales

• Hospitals and Health Care