1st shift Customer Relationship Specialist

1st shift Customer Relationship Specialist

Job Title: Customer Relationship Specialist
Reports To: Customer Relationship Manager

Job category: Individual contributor
Division: CRM
Department: Customer Relationship
Location: Manitowoc, WI

Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer’s needs are satisfied on a timely basis.

• Perform order processing, editing and data input functions.
• Maintain and update customer files and pricing.
• Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner.
• Verify the customer deductions, invoicing and credits are issued correctly.
• Follow up with customers on any past due invoice issues.
• Maintain PO Acknowledgments on a daily basis.
• EDI processing daily.
• Billing processing daily.
• Ability to train individuals in Order Entry.

• Perform other duties as required and requested by supervisor.

• Associates Degree.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Phone and email Etiquette.
• Ability to read and follow written procedures.

• Proven Customer Support Experience.
• Strong Phone and email handling skills with ability to respond to different types of character.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP a plus.

• None

Specific Knowledge: (Technical/Product, Organizational and Interpersonal)

• Stand; walk; reach above shoulders; and stoop, kneel, crouch or crawl up to 1/3 of the time.
• Sit, use hands to finger, handle or touch; and talk or hear 2/3 and more of the time.
• Up to 10 pounds weight to be lifted or force to be exerted up to 1/3 of the time.
• Filing in four-drawer file cabinets requires occasional standing, stooping and reaching slightly over shoulder height.
• Loading and removing invoices requires stooping.
• Close vision (clear vision at 20 inches or less).

• Fax machine, printers, copier, bar code technology and forklift up to 1/3 of the time.
• Computer and telephone 1/3 to 2/3 of the time.

• Normal office environment noise level.

Additional Postings available from kdc/one Northern Labs, Inc.