Customer Service​/Data Entry Associate

Job Requirements

• Work with customers to answer questions regarding rush orders, and the normal expedition of orders. Perform Order Entry daily as needed.
• Employee must be knowledgeable in computer use, be able to put purchase orders together and enter the data into the computer.
• Must have a flexible schedule to meet demands of the company and customers.
• Must assist with Purchase Order maintenance, part record maintenance, production scheduling and project updates related with order entry as needed.
• Performs all other duties as assigned.

• Answer customer service calls or emails regarding production and/or delivery in a professional and timely manner.
• Accurately enter orders, updates and maintain customer information and order details in company database.
• Verify data for accuracy and completeness before entering.
• Assist Production Control/Management with similar duties related to Customer Service and Order Entry.
• Uphold company policies and confidentiality of sensitive information.

• Must possess good basic office skills (typing, filing, telephone manners, etc.)
• Must be well organized and perform duties with accuracy.
• Excellent verbal and written communication.
• Must be able to work a shift to accommodate all trucks that have come in.
• Strong typing skills and proficiency with Microsoft Office.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Previous experience in customer service, data entry or office administration preferred.
• Must be fluent in English.
• Confidentiality is a must.

• Tolerance for bending, standing, and walking for long periods.
• 20-20 vision with or without prescribed eyeglasses.
• Speaking ability, and hearing accuracy.
• Manual dexterity.
• Must be able to move or carry up to 50 lbs. frequently.
• Able to tolerate working on the shop floor all day.

Performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

In Person:
Jagemann Plating Company, 1324 S. 26th Street, Manitowoc, WI 54220