Residential Security Agent

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

Integrity - Collaboration - Relationships - Excellence - Creativity - Results

Join Us,

Concentric - "Your World Secured"

We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Manhattan, New York.


* This position requires working on-site in Manhattan, New York.


** This position follows a rotating 4-3/3-4 schedule consisting of 12-hour overnight shifts (6:00 PM - 6:00 AM). Team members work four consecutive shifts followed by three days off, then three consecutive shifts followed by four days off. This rotation provides consistent full-time hours while offering every other week with a four-day break for extended time off and work-life balance.

JOB DESCRIPTION

The Residential Security Agent (RSA) will perform a critical security function while maintaining a customer-service-focused approach. The RSA will act as a member of the client's residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position on a team providing night-shift coverage 7 days per week.

This is a full-time position with 12-hour shifts, including weekend and holiday coverage. Schedules will be established in advance for a '4/3 and 3/4 ' schedule.

RESPONSIBILITIES

• Act to support threat management and emergency response, and be the first point of contact for client security needs
• Monitor and manage the camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client-required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform with and abide by all regulations, policies, work procedures and instructions

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship
• All required licenses and certification requirements, including:
  • Currently, this is an unarmed position. Current NY state guard card
  • Must have current CPR/AED/First Aid certificate and TCCC
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing…