Second Service Manager

Second Service Manager

Hy-Vee, Inc. is seeking a Second Service Manager to join our team.

Second Service Manager

Grocery

Non‑Exempt

Provides prompt, efficient, and friendly customer service. Monitors and maintains sales‑floor operations and the necessary technology. Handles customer/employee relations effectively.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

Positional reporting responsibilities include all positions except those listed above and department heads.

• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
• Encourage employees to greet and speak to customers; provide prompt, courteous, and efficient service and set a good example.
• Monitors and maintains sales‑floor operations and the technology necessary for the successful handling of customers.
• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Trains employees in store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
• Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Recruits and interviews job applicants to recommend or determine employment.
• Ensures compliance of employees with established policy/law, security, sales, and record‑keeping procedures and practices.
• Approves checks written for cash or payment of merchandise purchased.
• Coordinates back‑room facilities and equipment; recommends changes in allocation of space.
• Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
• Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Determines the motivational needs of employees and provides the appropriate environment.
• Suggests improvements in work methods and procedures by observing and listening to employees/customers.
• Prepares sketches or floor plans of proposed displays.
• Develops layout, selects theme, colors, and props, and requisitions materials.
• Oversees and participates in construction of displays.
• Participates in continuing education through reviewing articles in trade publications.
• Recommends cost reduction programs.
• Makes corrections, additions or deletions to employee’s schedules.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter‑store transfers).
• Handles cash registers.
• Resets new and current items in aisles.
• Performs other job‑related duties and special…