Client Services Assistant – Small Animal Medicine

About This Role

The Client Services Assistant will serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care. This individual must maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support.

This position is On-site
.

All employees must reside in the United States when they begin working to comply with state law. K‑State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

• Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Prior customer service experience in a fast-paced environment.
• Two or more years of experience in a veterinary setting.
• Knowledge of medical terminology, diseases, and symptoms.
• Strong multi-tasking skills.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Excellent communication (written and verbal) and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Applications close on:
February 3, 2026

$15.50 - $16.50 per hour