Manager, Asset Protection - Multi-Store

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Multi Store Asset Protection Manager oversees all aspects of Asset Protection and supports company profit objectives and customer service goals. They are responsible for multiple locations with an elevated scope of responsibility, including increased staff levels, higher sales volume, and higher shortage risk. Additionally, they perform other duties as assigned.

• Lead all Security operations to support company profit objectives and customer service goals
• Protect and monitor company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies
• Hire, train, and supervise the Security Staff. Manage and develop direct reports for individual growth and performance excellence
• Communicate with Facility Management and MSC Asset Protection on shortage/security issues, recommending solutions as necessary
• Identify causes of shortage within the building, including investigating possible internal and/or external dishonest activity
• Ensure compliance with all Corporate Security Policies and Procedures
• Secure and monitor the movement of trailers in and out of the facility
• Manage Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards
• Develop and manage departmental budgets
• Ensure the department meets or exceeds performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan
• Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives
• Ensure consistent, thorough, and timely communication to subordinates, peers, and senior management
• Write and conduct performance appraisals for security staff
• Provide a safe work environment for staff; develop and enforce safe work practices
• Maintain regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Leadership

Skills:

Ability to lead and oversee all Security operations, providing direction and guidance to ensure alignment with company profit objectives and customer service goals

Security Management: Proficiency in protecting and monitoring company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies, including identifying and investigating potential dishonest activities

Team Management: Skill in hiring, training, and supervising the Security Staff, as well as managing and developing direct reports to foster individual growth and achieve performance excellence

Communication

Skills:

Effective communication with Facility Management and MSC Asset Protection on shortage/security issues, along with the ability to recommend and implement solutions as necessary. Consistent, thorough, and timely communication to subordinates, peers, and senior management is crucial.

Operational and Analytical

Skills:

Proficiency in managing Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards. Strong analytical skills to review and interpret data for decision-making, ensuring the department meets or exceeds performance requirements.

• We encourage candidates with either a Bachelor’s degree or equivalent work experience in a related field to apply.
  • 3-5 years of direct experience required
• Effective written and verbal communication skills
  • Abili…