Assistant General Manager

As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.

• Sales & Lead Generation (Top Priority)
  • Consistently meet and exceed personal sales goals
  • Drive weekly lead generation through:
    • Local business outreach
    • Grassroots events and pop-ups
    • Referral programs
    • Community engagement partnerships
  • Execute the LASER sales process to convert leads to long-term members
  • Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets
• Strategic Planning & Performance Management
  • Participate in weekly strategy meetings and monthly sales reviews
  • Leverage reports to identify performance gaps and implement solutions
  • Optimize all studio revenue streams: memberships, class packages, and retail
• Retention & Member Experience
  • Build rapport with every member to support satisfaction and retention
  • Address and resolve member concerns with urgency and care
  • Implement proactive strategies like check‑ins for low‑usage members, milestone rewards, and VIP member touchpoints
  • Monitor daily retention reports and manage follow‑up tasks
• Team Leadership & Culture
  • Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team
  • Participate in regular sales training, coaching, and role‑play sessions
  • Motivate the team to exceed targets with a clear path to commissions and incentives
  • Uphold Club Pilates’s brand values through consistent team accountability and culture building
• Studio Operations
  • Day‑to‑day operations, cleanliness, and presentation of the studio
  • Aid GM in managing staff schedules and class coverage to ensure optimal studio flow
  • Enforce compliance with local, state, and federal labor laws and Rumble policies
  • Be onsite full‑time, including evenings and weekends as required

• 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based industries
• Proven success in hitting personal sales goals
• High‑energy leadership style with the ability to inspire and train team members
• Strong interpersonal and written communication skills
• Proficient in CRM systems and sales reporting tools
• Highly organized and detail‑oriented with a passion for problem‑solving
• Passionate about fitness