Senior Admission Officer

Roles and Responsibilities :
Admissions & Counselling Handle student inquiries through phone calls, emails, walkins, and digital platforms.
Counsel prospective students and parents on academic programs, admission requirements, fee structures, and career prospects.
Conduct one on one and group counselling sessions to convert leads into admissions.
Maintain up to date knowledge of programs, eligibility criteria, and institutional policies.
Application & Enrollment Process Guide applicants through the complete admission process including form filling, document collection, and verification.
Ensure all applications are processed accurately and within set timelines. Coordinate with finance and administration teams for fee payment processes and related formalities.
Front Office Management & Customer Handling Serve as the first point of contact for all visitors, students, and parents, ensuring a professional and welcoming environment.
Manage the reception area, visitor logs, and incoming calls. Provide accurate and timely information about courses, schedules, and institutional services.
Handle customer concerns and escalate complex issues to management when necessary.
Student Orientation Plan and conduct student orientation sessions for newly admitted students, ensuring they are well-informed about academic schedules, institutional facilities, policies, and support services. Collaborate with academic and student services teams to prepare orientation materials and activities.
Reporting & Target Achievement Track daily, weekly, and monthly admission numbers against assigned targets.
Maintain accurate admission records in the CRM/ERP system.
Prepare periodic admission and conversion reports for management review.
Team Collaboration & Leadership Support junior admission executives and provide guidance to improve counselling and conversion skills. Participate in team meetings, brainstorming sessions, and strategy discussions to improve the admissions process.
Bachelor s degree (Master s preferred) in Business Administration, Education, or related field.