Senior Small Business Relationship Banker; Mandeville Branch

Senior Small Business Relationship Banker (Mandeville Branch)

At Regions, the Senior Small Business Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role focuses on small business customers with revenues up to $5MM, acquiring new customers, and deepening existing relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending.

Regions' mission is to make life better for our customers and communities. The successful candidate should be driven and competitive, with strong communication skills, and able to work as part of a team.

• Achieves individual and branch targets by proactively identifying customer needs and providing guidance about Regions’ solutions with a focus on small business customers
• Conducts outbound phone calls using generated customer and prospect lead lists to expand relationships and acquire new ones
• Works with the Branch Manager to serve as the primary relationship managers for a portfolio of small business customers with revenues up to $5MM
• Educates and advises customers on Regions’ Consumer and Business products and services, including loan and deposit types
• Educates customers on digital solutions such as mobile, online, and ATM offerings
• Provides a consistent optimal customer experience, including greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Owns and resolves customer issues
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Supports team development by serving as a subject matter expert for junior bankers
• Follows all bank processes and procedures and adheres to laws and regulations; supports sound banking practices and manages operational risk

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. This role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to work Saturdays as needed
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to manage multiple priorities
• Ability to provide excellent customer service
• Excellent relationship-building skills
• Proficiency in Microsoft Office
• Strong business acumen for small business clients
• Strong verbal, written communication, and organizational skills

Full time

Pay ranges are job specific and provided as a point-of-market reference. Factors affecting pay include experience, skills, knowledge, contribution, location, and performance. Minimums are based on the Metropolitan Statistical Area Market Range for the location and level.

Job Range Target: $54,079.34 USD

$63,160.00 USD

This role is eligible to participate in a commission incentive plan. Employees can earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible and comprehensive. Benefits listed are for informational purposes and not a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note benefits may be changed or terminated. For more information, see Regions benefits.

Mandeville, Louisiana

Equal Opportunity Employer/including Disabled/Veterans

Job applications are accepted electronically through our career site for a minimum of five business days from posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time at the discretion of the company.