Ocean​/Air Import Operator

Job Description - Ocean / Air Import Operator

Location:

South Manchester (near Manchester Airport)

Salary:
Up to £37,000 per annum + bonus

Working Pattern:
Office-based NO hybrid will allow flexible working hours

Holiday: 25 days annual leave + bank holidays

We are seeking an experienced Ocean / Air Import Operator to join our growing operations team based near Manchester Airport. This role will be responsible for the end-to-end handling of air and sea import shipments, ensuring smooth customs clearance, accurate documentation, and excellent service delivery.

The ideal candidate will be detail-oriented, confident working independently, and comfortable managing multiple import shipments across different modes in a fast-paced freight forwarding environment.

• Import Operations (Air & Ocean)
• Manage end-to-end import operations for either air and sea freight shipments.
• Coordinate with overseas agents, carriers, and local suppliers to ensure timely movement of cargo.
• Monitor shipments from arrival through to final delivery.
• Arrange onward transport and liaise with hauliers where required.
• Customs Clearance
• Prepare and submit customs declarations using CDS.
• Raise and manage T1s and other transit documentation as required.
• Ensure full compliance with UK custom rules and procedures.
• Resolve custom queries, inspections, and clearance issues efficiently.
• Systems & Documentation
• Accurately input and manage shipment data using Cargo Wise.
• Prepare, check, and process all import documentation including manifests, invoices, packing lists, and transport instructions.
• Maintain accurate records and ensure documentation compliance at all times.
• Customer & Stakeholder Communication
• Act as a point of contact for customers, providing updates and managing expectations.
• Liaise with customs authorities, shipping lines, airlines, and handling agents.
• Resolve operational issues proactively to maintain service levels.

• Proven experience in air and / or sea import / export operations within freight forwarding.
• Strong working knowledge of UK customs clearance, CDS, and T1 documentation.
• Hands-on experience using Cargo Wise (preferred).
• Excellent attention to detail and organisational skills.
• Ability to manage multiple shipments simultaneously.
• Confident communicator with a proactive, problem-solving approach.

• Salary up to £37,000 per annum
• Annual bonus (subject to company performance)
• 25 days holiday plus bank holidays
• Flexible working hours
• Office based near Manchester Airport free parking
• Supportive, professional working environment with real career progression