Removals Operations Manager

We are recruiting for one of the UK's most recognizable and respected names in the removals industry - a true household brand known for exceptional service and operational excellence. They are seeking a Removals Operations Manager to join their busy Trafford Park office and play a pivotal role in driving quality and growth.

If you're an experienced operations professional from removals, logistics, or transport with strong leadership skills and a passion for service excellence, this is an outstanding opportunity to build a career with one of the country's leading movers.

As Removals Operations Manager, you'll be at the heart of service delivery, working closely with the Group Manager and operational teams to plan moves, allocate resources, and ensure every customer receives exceptional service.

This is a challenging, varied, and highly rewarding role where your decisions directly impact customer satisfaction, team performance, and business growth.

• Plan workloads effectively to maximize the use of operational resources
• Allocate crews, vehicles, and equipment to ensure seamless move delivery
• Coordinate daily operations to meet customer commitments and service standards
• Monitor operational performance and implement improvements where needed
• Assist the Branch Manager with recruiting, selecting, and scheduling employees
• Provide coaching, counselling, and development support to operational teams
• Promote high morale, best practice, and a positive working culture
• Communicate and enforce company operating policies and safety standards
• Resolve customer service issues quickly and professionally
• Ensure operational teams deliver the highest quality service on every move
• Maintain strong relationships with customers and handle escalations effectively

• Assist with financial forecasts, annual budgets, and variance analysis
• Review and approve operational invoices for payment processing
• Initiate corrective actions to address budget variances
• Ensure 100% compliance with transport legislation, regulations, and operational policies

• Maintain rigorous adherence to transport legislation and DVSA requirements
• Ensure all vehicles, drivers, and operations meet legal and safety standards
• Work toward or hold Transport Manager CPC qualification (fully funded training provided if required)

We're looking for an experienced operations professional who thrives in fast-paced removals or logistics environments and has the leadership skills to drive excellence.

• Minimum 8 years' management experience in removals, logistics, transport, or operations
• Excellent problem-solving, people management, and communication skills
• Ability to make tough decisions quickly and confidently
• Strong organizational skills and attention to detail
• Experience managing budgets, KPIs, and operational performance
• Must live within easy commutable distance of Trafford Park, Manchester

• Experience in the removals industry (though candidates from other sectors are welcome)
• Transport Manager CPC qualification (if not held, fully funded training will be provided with expectation to pass within 12 months)
• Background in fast-moving logistics or service-driven operations
• Knowledge of transport legislation, compliance, and fleet management

• Passionate about operational excellence and customer service
• A natural leader who inspires teams and drives performance
• Resilient, adaptable, and ready for a varied, challenging role
• Committed to building a long-term career with a market leader

Market-leading brand: Represent one of the UK's most trusted removals companies

Career progression: Real opportunities to build a long-term career

Fully funded CPC training: Investment in your professional development

Competitive benefits package: Reward and recognition for your contribution

Varied, rewarding role: No two days are the same

Supportive team environment: Work alongside experienced professionals