WW Coach

Overview

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Position Description for WW Studio Coach

Reports To: Area Manager

Location/Department: Studio-based

A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.

Driving Member Recruitment/ Retention and WW Business

• Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
• Delivers excellent experience to drive member referrals and workshop growth
• Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
• Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
• Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
• Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio

Delivering Workshop Experience

• Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions; connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW
• Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
• Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
• Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through active listening and asking positive, non-judgmental questions to understand the “why.”
• Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included and involved
• During wellness check-ins, connects with and welcomes waiting members with hospitality and personalized member service
• Takes the lead within the studio team to ensure an excellent member experience
• Demonstrates knowledge and awareness of wellness and diet/weight loss trends and understands, promotes, and explains the WW science-based program
• Has expert knowledge of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products
• Prepares for workshop by understanding weekly topic and relevance to members’ goals
• Remains up-to-date on all WW training, products, and wellness and diet/weight loss trends
• Performs other administrative, studio-related and operational tasks as required

Community Involvement

• Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and…