Digital Systems and Training Officer

Position Summary

We are looking to recruit to a vacancy within the team for a Digital System Support and Training Officer (DiSSTO).

• Training experience including determining training needs and learning objectives
• Development of materials, planning and delivering training courses
• Experience of fault analysis and corrective action
• Ability to prioritise workload and manage competing demands
• Ability to work with minimum supervision and use own initiative
• An understanding of the rationale and requirements of System Upgrade management
• Experience of providing a support service through a variety of methods
• The ability to manage multiple pieces of work whilst ensuring deadlines are met.
• The ability to problem-solve and think innovatively to resolve issues
• Demonstrable interpersonal skills including both verbal and written communications
• Good time management skill

The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users.

The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts