Victim Care Coordinator

Company Description

At Catch
22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch
22's Victim Service provides emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim’s journey, providing initial contact and assessment of the individual’s needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you’ll also be the team's lead in a specialist area. As lead, you’ll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch
22 is positioned as a leader in the sector.

• Provide effective interventions to support those in need whether by phone or in‑person.
• Reporting caseload to leadership and ensuring data is collected and recorded accurately.
• Other administrative duties.
• Be a representative of Catch
  22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims.
• Become the lead specialist in one of the following areas:
  • Domestic Abuse
  • Sexual Violence
  • FGM
  • Children and Young People
  • Gangs and Knife Crime
  • Modern Day Slavery
  • Hate Crimes
  • Equality, Diversity and Inclusion
  • Fraud
  • Radicalisation

• Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
• Knowledge of safeguarding.
• A basic level of education – good verbal/written communication essential for writing evidence involved with casework.
• Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
• Victim Care Coordinators must be non‑judgmental and non‑discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers. Post is subject to a diverse range of victims with a number of varying backgrounds.
• Good communication – written and verbal communication. Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
• Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users.

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF
3498F in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select NO to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Successful post-holders will need to have a full UK Driving Licence and access to a personal vehicle…