Welfare Rights Officer

Title:

Welfare Rights Officer

Contract Type:
Permanent Full Time, 35 hours

Salary: £32,188 – £38,997 per annum, plus Essential Car User (ECU) Allowance*

Grade: 7 |

Location:

Manchester, Trafford

Reporting Office:
Manchester, Trafford | Construction:
Agile Worker – 20%–40% hybrid

Closing Date: 25th January 2026 | Interview Dates: 5th February 2026

* ECU Allowance paid in accordance with policy updates.

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan, non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits, Employee Assistance Programme and many more…

You will be responsible for managing a high and complex caseload, delivering specialist and professional Welfare Benefit advice to L&Q tenants. The role offers a vital support service to L&Q tenants, aiming to improve financial situations, avoid poverty and help sustain tenancies.

• Assist customers with identifying and accessing any unclaimed welfare benefits, from entitlement assessment through to appeal stage.
• Carry out diagnostic interviews with tenants in a professional and empathetic manner, gather evidence and maintain accurate case management records.
• Work closely with internal teams and develop partnerships with the Local Authority, Community Support Services and DWP.
• Contribute to the team’s targets and goals by progressing casework effectively, ensuring timely resolutions for tenants.
• Undertake regular home visits on a weekly basis.

• Comprehensive knowledge of the Welfare Benefit System, Welfare Reforms, Case Law and Procedures.
• Ability to analyse and investigate complex welfare benefit problems and seek appropriate solutions to maximise customer entitlement.
• Excellent verbal and written communication; ability to draft detailed Tribunal submissions.
• Clear communication of complex laws, regulations and policy information to customers and the wider organization.
• Strong understanding of poverty and social policy issues and its impact on service delivery.
• Full driving licence and access to a vehicle insured for Business Use.
• Enhanced DBS (Disclosure Barring Service) certificate required.

For reasonable adjustments during the recruitment process, email