Business Support Level 1

About The Role

Working Hours:

17.5 Hours Per Week (Monday, Wednesday, Thursday)

Contract Type:
Part-Time, Temporary for 18 months

Closing Date: 27 January 2026

Interview Method:
Face to Face

• 2 References – 3 years’ history where possible.
  
  Proof of Manchester Residency – you must be a Manchester resident. For details see
• DBS clearance – Enhanced DBS check required.
• Language proficiency – evidence in one of the following languages:
  Czech, Farsi, Hungarian, Polish, Romanian, Somali.

• Multi-task under pressure, organise workload, and meet deadlines.
• Engage with stakeholders to identify information needs and obtain relevant information.
• Handle enquiries/queries from internal/external customers and vendors in a friendly and professional manner.
• Work independently to resolve queries and know when to escalate to management following the organisation’s process and timelines.

• Speak in at least one of the following languages:
  Czech, Farsi, Hungarian, Polish, Romanian, Somali with evidence of proficiency.
• Work with various organisations and stakeholders, using the right language.
• Continuous development and improve the service.
• Promote diversity and inclusion, ensuring fair treatment.
• Numeracy and literacy for calculations, email responding and enquiries.

• Experience working with Microsoft packages, preparing spreadsheets, and responding to email accurately.
• Business Support and Administration experience.
• Flexible when priorities shift.
• Complete paperwork and correspondence to high standard and on time.

M-Four Communication & Language Support Service (M-FOUR CALSS) helps Manchester City Council communicate better with people from ethnic minority and disabled communities. Our goal is to remove language and cultural barriers so everyone can access council services and information equally.

• Provide interpreters for over 60 spoken languages and British Sign Language.
• Translate documents and publications into different languages, Braille and accessible formats.
• Work with council departments to make information available to everyone.
• Train and manage a team of interpreters, translators and language specialists, partnering with universities.
• Promote Manchester as a leader in language and cultural diversity.
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Our work supports the Council’s vision of equality for all, contributes to the city’s social, cultural, and economic growth. We help ensure everyone has an equal chance to benefit and contribute to life in Manchester.

About the Teamstos

We are the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester is not just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether strengthening communities or driving innovation, you’ll have a vital role in creating opportunities and shaping a brighter future.

Our Manchester vision is a fairer, greener, healthier city. It guides everything we do at the Council and is lived through our behaviours:

• We take time to listen and understand.
• We work together and trust each other.
• We value differences and treat others fairly.
• We own it and are not Eindruck to try new things.
• We are proud and passionate about Manchester.

• Generous holiday allowance – up to 26 days annual leave plus bank holidays, increasing to 31 days after five years, with optional purchase of up to two additional weeks.
• A buzzing pension – enrolled in the UK’s largest local government pension scheme, with life cover of three-times salary.
• Enhanced parental and carers leave – ample time to bond with a newborn or support family.
• Brilliant perks – discounts on shops, holidays, phone contracts, cycle to work scheme, free flu jabs and eye tests.
• Learn and grow – training, workshops, apprenticeships and qualifications with a comprehensive onboarding.
• A Good Employment Charter member – secure, flexible work, pay review, trade unions, health and wellbeing support.
• Up to 3 days volunteering leave – paid volunteering leave pro-rata.

We actively welcome applications from all ages…