Field Service Engineer - Vending

Pay: £30,000.00-£32,000.00 per year

Job Description:

Role Summary

We are looking for a skilled Vending Engineer to support the delivery, setup, removal, and ongoing servicing of vending, coffee, and water machines across customer and company locations.

This role plays a key part in ensuring equipment performs reliably, safely, and to a high standard, while delivering excellent service to customers. The position also supports environmentally responsible working practices, focusing on efficiency, waste reduction, and sustainability.

Key Duties and Responsibilities

* Install, set up, relocate, and remove vending, coffee, and water machines in line with technical and manufacturer guidelines.

* Carry out routine servicing and preventative maintenance to reduce breakdowns and extend machine life.

* Attend breakdowns and service requests, diagnosing issues and completing repairs quickly to minimise disruption.

* Complete site visits and surveys ahead of new installations or equipment moves.

* Program, adjust, and calibrate machines, including drink settings and system controls.

* Manage warranty repairs and ensure service records are completed accurately.

* Provide basic user training and handover support following new equipment installations.

* Transport and position equipment safely during deliveries, upgrades, and relocations.

Continuous Improvement & Best Practice

* Support a proactive and responsive service culture within the engineering team.

* Apply sustainable engineering methods, including responsible disposal, reuse of parts, and recycling of materials.

* Assist with initiatives aimed at reducing environmental impact, such as efficient route planning and energy-saving practices.

* Work in line with all health, safety, and environmental policies and procedures.

* Identify repeated technical or service issues and suggest improvements to enhance overall performance and customer satisfaction.

Skills, Knowledge & Experience

* Strong practical knowledge of vending and coffee machine mechanics and electronics.

* Demonstrated experience in fault diagnosis and repair of vending and coffee equipment.

* Background in commissioning and decommissioning machinery within a food or beverage environment.

* Understanding of water filtration systems, grinder setup, and coffee extraction principles.

* Familiarity with AVA health, hygiene, and safety standards.

* Full UK driving licence with willingness to travel between sites.

* Confident communicator with a professional and customer-focused approach