HVAC Sales Administrator

Overview

An established HVAC manufacturer is seeking to appoint an experienced Sales Administrator. This is a process-driven role supporting import/export sales, order accuracy and customer service delivery.

You will manage the end-to-end sales administration process, ensuring accurate order processing, returns handling and coordination with logistics and finance.

Key responsibilities include:

• Processing sales orders via SAP, ensuring pricing, stock and delivery data are accurate

• Coordinating import/export documentation and liaising with freight and distribution partners

• Managing RMAs, returns and credit processes

• Supporting internal sales and external account managers with order status updates

• Liaising with warehouse and supply chain teams to resolve delivery queries

• Maintaining accurate customer records and commercial documentation

The position is office-based and requires close collaboration with commercial, logistics and operations teams.

• Proven experience in a Sales Administrator or Sales Support role within HVAC, engineering or technical manufacturing

• Strong working knowledge of SAP (essential)

• Experience handling import/export sales documentation

• Familiar with order processing, returns and credit procedures

• Confident liaising with contractors, distributors or B2B customers

• Strong attention to detail and process accuracy

• Salary: £35,000

• Office-based, 5 days per week

• Location:
  
  Surrey

• Structured, stable working environment within an established HVAC manufacturer

• Standard company benefits package