Account Manager

ANS Group are a 750+ team of technology specialists and business experts, who, according to our customers ‘get things done’. And we’re on a mission to make the world’s best cloud and digital services available for all.

Openness, ambition, honesty and passion are what drive us every day. We are bold, courageous, and innovative, and we do it like no other.

At ANS we fundamentally believe every organisation, large or small, has the right to realise their dreams and think bigger. So we’ve made this our mission. And we do this by giving all organisations access to the best digital transformation technology, people, אנדער and processes.

We take enterprise grade tech, strip out the complexity, configure it for small and medium businesses and automate its deployment. We make it affordable, accessible and simple. By doing this, we help SMBs achieve their goals quickly, affordably with minimal risk.

As a result of our recent growth we currently have an opportunity for an Account Manager to join our SMB Account Management team. This is an exciting opportunity to join our high performance Account Management team where we have huge opportunity for growth and personal development along with an impressive customer base.

In this role you will play a key role in driving our expansion into the UK SMB Market with our innovative and award‑winning products and services. Like us you will have a customer‑obsessive approach with the high level of empathy needed to understand customer needs and position the most appropriate tech product.

• Manage circa 70 accounts within the SMB sector
• Deliver amazing customer service; responsively and passionately
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• Demonstrate consultative sales technique's, objection handling and conflict resolution
• Hit performance related KPIs and sales targets
• Upsell and cross sell relevant products to your client base
• Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
• Proactively renew contracts
• Ensure solutions and products we are selling to clients are fit for purpose
• Be a point of escalation for clients where needed
• Reduce client churn by ensuring clients feel valued
• Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk
• Build and develop key relationships with influencers and decision makers

• Proven track record of managing medium/large sized businesses
Strong commercial acumen
• Strong consultative sales skills
• Ability to manage relationships with key stakeholders, at a high level
• Experience in creating and executing key account management plans
• Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
• Strong face to face presentational skills
• A passion to develop and grow in the role
• Confidence to build relationships across multiple levels quickly and successfully
• Highly organised, with the ability to prioritise is critical
• A keen interest technology is important
• Strong sense of ownership