Service Advisor

Evans Halshaw Ford Manchester

Basic salary of £28,665 with an OTE £42,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Service Advisor at Ford, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.

Working with Ford means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success. We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast‑paced environment and is confident in building lasting trust with our customers.

• Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up
• Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

• Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
• Passionate for our industry, the people who work in it and the people we serve

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
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