Sales Support Administrator

Job Purpose:

To support the National Account Team to help develop sales and manage relationships with existing or new customers.

Main Responsibilities

* Liaise and work closely with the National Account Managers to support them in their administrative and sales duties.

* Assist with the correspondence between the National Account Managers and their clients.

* Liaise with colleagues and other departments to provide and obtain information regarding developments with customers.

* Follow up with customers to ensure all issues have been resolved and they are happy with the relevant outcomes.

* Provide feedback and any necessary data or reports to the lead sales person.

* Acknowledge clients by responding to emails, texts, and phone calls

* Update all contact information

* Handle all administration relating to the role and maintain up-to-date electronic systems

* Potentially attend appointments with customers and take minutes, noting action points.

* Work closely across departments with our internal / external sales / operations / accounts and SOP teams regarding project quotations and orders.

* Provide data and reports to support the Account Managers & maintain KPI data.

* * Must have at least two years’ experience within a similar role, preferably with similar FMCG products.

* Computer literate and experienced in MS Word and Excel

* A positive “can do” attitude

* High attention to detail

* Excellent organisation and time management skills

* Confident, friendly and approachable

* Clear communication skills and the enthusiasm to succeed in a close-knit team

Desirable:

* Experience of using Navision