Account Manager

Account Manager (Manchester, Hybrid)

Fractory is changing the way manufacturing works — and we need sharp, driven Account Managers to grow with us.

We’re looking for someone who thrives in a fast-paced sales environment, builds strong customer relationships, and knows how to spot opportunities others miss. You’ll manage and grow an account base of engineering clients, working closely with our technical and commercial teams to keep deals moving and value high.

👀 You’ll love this if you…

• Have experience growing revenue across accounts (not just maintaining)
• Are commercially sharp with basic engineering understanding
• Enjoy building long‑term client relationships and aren’t afraid to chase new opportunities
• Like structure but move quickly, think practically, and don’t overanalyze
• Are based around Manchester and happy to work from our office a few days a week

✨ Bonus if you’ve worked in manufacturing or digital platforms, or know your way around a CRM.

As an Account Manager, you’ll own the full cycle of your client relationships — from finding new business to supporting existing customers and making sure their orders are delivered successfully. You’ll work closely with our Project Engineers and operations team to make it all happen.

Your day‑to‑day will include:

• Hitting monthly, quarterly, and annual revenue targets
• Maintaining and growing revenue across your assigned account base
• Proactively identifying new opportunities within your accounts and helping clients find the best production solutions
• Clearly communicating quality expectations between clients and our internal engineering team
• Building strong, long‑lasting relationships — including site visits when needed
• Keeping up a high volume of quality communication with all your accounts
• Ensuring excellent customer service across the board
• Keeping the Fractory platform and Salesforce clean, accurate, and up to date
• Creating tailored strategies for each account to unlock their revenue potential
• Setting pricing and payment terms, and resolving any disputes when they arise
• Offering flexible payment plans where needed to support client purchases
• Making smart pricing decisions to maximise conversion
• Collaborating closely with Project Engineers and our operations team to ensure smooth order execution
• Helping teammates when needed — we win as a team
• Understanding your customers’ buying patterns and habits
• Promoting upsells and cross‑sells where valuable
• Becoming an expert on everything Fractory can offer — and knowing how to communicate that value to clients

• 💸 Competitive salary + commission
• 📈 Equity options
• 🏖 25 days holiday + bank holidays
• 🧘 Juno flexible benefits platform
• 💊 Medi Cash healthcare reimbursement
• 💼 Pension scheme (3% from Fractory)
• 🎉 Regular team events & socials
• 📍 Central Manchester office + £2/day car parking support
• 🚲 Cycle to Work scheme
• 🌍 International team and modern tooling

We aim to keep the full process smooth and respectful of your time — expect 2–3 weeks from first chat to offer.

📬 Ready to apply? At Fractory, we prioritise quality, ownership, and courage. If you enjoy solving real‑world problems, learning quickly, and seeing the impact of your work—you’ll feel at home here. Hit “apply” and let's talk!