Account Manager

Overview

Salary : £28,000 to £30,000

Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.

The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service

• Manage a portfolio of 5–10 accounts
• Fully accountable for client performance and results (75% Retention)
• Assist the onboarding process for new clients including campaign setup and expectations alignment
• Fully responsible for managing and leading client renewals
• Including upsell conversations and retention strategy
• Own all client communications including :
  Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress : successes andfocus areasand blockers
• Handling tough conversations and managing client expectations with professionalism
• Pushing back appropriately when expectations do not align with campaign realities
• Collate & send daily end-of-day (EOD) dialling notes to clients
• Write and refine outreach scripts and messaging frameworks for campaigns
• Drive account success through strategy
• Data targeting and campaign insights
• Collaborate with and upskill Sales Reps assigned to each account
• Review performance metrics and proactively identify improvements
• Troubleshoot underperformance and adjust outbound strategies accordingly
• Maintain client satisfaction and retention through consistent delivery
• Proactively communicate with the Directors on client performance and satisfaction
• Ensure there are no surprises around poor results or unhappy clients