Optical Assistant; Team Lead

Overview

Pop Specs is a revolutionary eyewear brand offering stylish and affordable prescription glasses in just 20 minutes. Utilizing state-of-the-art technology, Pop Specs creates an unparalleled shopping experience by combining speed, affordability, and fashion-forward designs. With kiosks located in prime retail locations, we cater to glasses wearers looking for convenience and cost-effective solutions, while also appealing to fashion enthusiasts seeking glasses that complement their style.

By delivering high-quality eyewear at a flat rate of £50, we are redefining the industry standard and disrupting traditional eyewear shopping on the high street.

Who we are looking for!

Optical Assistant (Team Lead) to join our Pop Specs store in Victoria Centre, Nottingham.

If you love great eyewear, enjoy helping customers, and thrive in a busy, rewarding retail environment, this could be the perfect next step in your optical career.

You’ll deliver an exceptional Pop Specs experience, support customers with frame and lens choices, and ensure every pair meets our standards for comfort, accuracy, and style.

• Provide warm, knowledgeable support
• Help customers choose frames and lenses suited to their needs
• Take accurate measurements for perfect fit
• Handle adjustments, returns, exchanges, and aftercare
• Educate customers on eyewear care
• Create a welcoming environment that builds loyalty

• Advise on lens types, materials, coatings, and tints
• Perform fittings, adjustments, and minor repairs
• Maintain and calibrate equipment
• Support with edging, glazing, and fitting when needed

• Maintain accurate records and orders
• Process payments
• Ensure compliance with industry standards
• Stay updated on new products and services
• Manage calls, emails, and workspace organisation

• Optical Assistant or Manager experience essential
• Knowledge of optical equipment/software beneficial
• Valid dispensing optician licence or certification required

• Excellent communication and interpersonal skills
• Strong organisation and attention to detail
• Ability to work accurately in a fast‑paced environment
• Knowledge of lenses, frames, and optical products
• Able to work independently and in a team

• Patient, empathetic, enthusiastic
• Team‑focused with a proactive attitude
• Ongoing training and support

Our founders, Dan & Lina, will be at the Nottingham store this weekend. If you’d like to discuss the role, meet the team, or get a feel for the environment, they’d be happy to speak with you. Drop by for an informal chat from Saturday to Monday, 14–16 March.