Trade counter manager

Company Description

INSTANT PLUMBING & HEATING SUPPLIES LTD is a trusted business based in Oldham, United Kingdom. The company specializes in providing high-quality plumbing and heating supplies to customers across the region. With an emphasis on exceptional service, INSTANT PLUMBING & HEATING SUPPLIES LTD strives to meet the diverse needs of its customers. Its commitment to quality and customer satisfaction has established the company as a reliable choice in the plumbing and heating industry.

This is a full-time on-site role located in the Manchester area, United Kingdom, for a Trade Counter Manager. The Trade Counter Manager will oversee daily operations at the counter, provide excellent customer service, and ensure smooth transactions. Responsibilities include offering product advice, managing inventory, training and supervising staff, and maintaining a clean, organized counter area. The role also involves managing customer inquiries and fostering a professional and welcoming atmosphere.

• Strong interpersonal skills and effective communication abilities to build positive customer and team relationships.
• In-depth product knowledge in plumbing and heating supplies to assist customers effectively.
• Proven customer service skills to ensure a professional and supportive experience for customers.
• Experience in training and supervising staff to foster a high-performing team.
• Organizational and problem-solving skills to manage daily operations and inventory efficiently.
• Previous experience in a similar role and familiarity with trade counter environments are beneficial.
• Knowledge of safety and compliance procedures in plumbing and heating supplies is a plus.